Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment card details (processed securely by Stripe)
• Webinar Content: Videos, presentations, chat messages, polls, and Q&A content you create or share
• Recordings and Media: Live broadcast recordings, uploaded videos, audio files, and clips you create or save to cloud storage through the platform
• Communications: Messages you send to us or other users through the platform
• Phone Number: If you opt in to receive SMS notifications

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, webinars attended, time spent on platform
• Log Data: IP address, access times, referring URLs
• Cookies and Tracking: As described in Section 8

1.3 Information from Third Parties

We may receive information from:

• Social login providers (Google) when you choose to sign in with them
• Payment processors regarding transaction status
• Analytics providers about platform usage patterns

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Process payments and subscriptions
• Enable webinar hosting, streaming, and attendance
• Provide customer support
• Send service-related notifications

2.2 Service Improvement

• Analyze usage patterns to improve features
• Debug and fix technical issues
• Develop new features and services
• Conduct research and analytics

2.3 Communications

• Send account notifications and security alerts
• Deliver webinar reminders (email and SMS, if opted in)
• Provide billing notifications
• Send marketing communications (with your consent)

2.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure platform security

3. Recording Storage and Cloud Infrastructure

3.1 Where Your Recordings Are Stored

When you record a broadcast or save a recording to the cloud through Canira, your video files are stored on Cloudflare Stream, a third-party video hosting and delivery service operated by Cloudflare, Inc. Recordings are stored under Canira's Cloudflare account — not in a personal cloud storage account that you control.

This means Canira has administrative access to all recordings stored on the platform, including the ability to view, manage, and delete video content as necessary for service operation, support, compliance, and enforcement of these policies.

3.2 What Recording Data Includes

Recordings stored on our platform may include:

• Video and audio content from live broadcasts, including all participants' camera and microphone input
• Screen share content captured during broadcasts
• Uploaded videos and pre-recorded content
• AI-generated clips derived from your recordings
• Transcripts generated from audio content (using AI speech-to-text services)
• Metadata including timestamps, duration, file size, and processing status

3.3 Recording Consent for Webinar Participants

When a Host enables recording during a live webinar, all participants are notified that recording is in progress. Attendees' audio and video contributions (if any) may be captured as part of the recording. Hosts are responsible for ensuring they have appropriate consent from participants before enabling recording features, in accordance with applicable laws.

3.4 Your Control Over Recordings

You can manage your recordings at any time through your My Media:

• View and play back your recordings
• Download recordings to your own devices
• Delete recordings (permanently removed from Cloudflare Stream)
• Generate clips and transcripts from your recordings

4. AI-Powered Features and Data Processing

4.1 Transcription

Canira uses Cloudflare Workers AI (Whisper) to transcribe audio from your recordings. When you request a transcription, audio is extracted from your video and sent to Cloudflare's AI infrastructure for speech-to-text processing. The resulting transcript and timed segments are stored in your account for clip generation and captioning purposes.

4.2 AI Clip Suggestions

When you use the AI Clip Generator, your transcript text is sent to Cloudflare Workers AI to identify engaging moments and generate clip suggestions. This AI analysis processes the text content of your transcript — video content is not analyzed by AI.

4.3 Voiceover Generation

Canira uses ElevenLabs for AI voiceover/text-to-speech generation. When you create a voiceover, your text is sent to ElevenLabs' servers for audio synthesis. ElevenLabs' privacy policy and data handling practices apply to this processing.

4.4 Image Generation

Canira uses Google Gemini for AI image generation. When you generate images through the platform, your text prompts are sent to Google's AI services. Google's privacy policy applies to this processing.

4.5 AI Data Retention

Audio data sent to Cloudflare Workers AI for transcription is processed in real-time and is not retained by Cloudflare after processing is complete. Generated transcripts, captions, and clip metadata are stored in your Canira account until you delete them.

5. SMS/Text Message Communications

If you opt in to receive SMS notifications from Canira, the following terms apply:

5.1 Types of Messages

• Webinar reminders and start notifications
• Registration confirmations
• Important account alerts
• Service updates (if enabled)

5.2 Message Frequency

Message frequency varies based on your webinar activity. Typically, you may receive 1-5 messages per webinar event you register for or host.

5.3 Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP to any message
• Updating your preferences in your account settings
• Contacting us at privacy@canira.io

Message and data rates may apply. Your carrier's standard messaging rates will apply to any messages you receive.

5.4 Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Phone numbers are only used for the purposes described in this policy and are shared only with our SMS service provider (Twilio) to deliver messages.

6. How We Share Your Information

We may share your information in the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist in operating our Service:

• Stripe: Payment processing
• PayPal: Alternative payment processing
• Twilio: SMS notifications
• Cloudflare: Video streaming, CDN, AI transcription, and content delivery
• ElevenLabs: AI voiceover/text-to-speech generation
• Google: AI image generation (Gemini), authentication (Google Sign-In)
• PostHog: Product analytics and user behavior tracking
• Sentry: Error monitoring and performance tracking
• Resend: Transactional email delivery

6.2 Webinar Hosts and Attendees

When you attend a webinar, your name and profile information may be visible to the host and other attendees, depending on the webinar settings. Hosts can access attendee lists and engagement data for their webinars.

6.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal process.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.5 With Your Consent

We may share your information for other purposes with your explicit consent.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Support business operations

Webinar recordings are retained according to your subscription plan's storage limits. You can delete recordings at any time through your account.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how our Service is used
• Personalize your experience

8.1 Types of Cookies

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 Access and Portability

You can request a copy of your personal data in a portable format.

9.2 Correction

You can update or correct your personal information through your account settings.

9.3 Deletion

You can request deletion of your account and associated data. Some data may be retained for legal or legitimate business purposes.

9.4 Opt-Out

You can opt out of marketing communications and SMS notifications at any time.

9.5 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined under the CCPA.

9.6 EEA/UK Residents (GDPR)

If you are in the European Economic Area or UK, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

For GDPR-related requests or to review our Data Processing Agreement, please see our Data Processing Agreement.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Company Information

Canira, Inc. is a Delaware C Corporation incorporated in the State of Delaware, United States. Our registered address is 131 Continental Dr, Suite 305, Newark, DE 19713, US. All references to "Canira" in this Privacy Policy refer to Canira, Inc..

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@canira.io.